ToThereOn Refund Policy

Revision: 2026-09-27. Applies to new customers on acceptance. Existing customers retain their prior terms and purchase promises until the required notice and acceptance. This date does not retroactively change an earlier contract's effective date.

• Free means free. No payment card or automatic paid enrollment is required. Free usage limits and processing availability apply. Available paid plans are shown in Settings.
• Cancel anytime in Settings. Accepted cancellation stops future renewals and paid access continues through the paid period. Cancellation or non-payment alone does not delete existing records; account deletion and service closure are separate, as explained in the Privacy Policy.
• First subscription, 14 days: if you subscribed for the first time within the last 14 days, write to ottystartup@gmail.com and we refund the payment in full — worldwide, not only where the law requires it (UK/EU statutory cooling-off included; by starting paid features immediately you consent to immediate supply as described at checkout).
• Renewals: if a renewal charged and you had not used paid features in that period, ask within 14 days and we refund it.
• Other change-of-mind requests: outside those promises, we do not offer automatic prorated refunds merely because you stop using the service, cancel early, leave allowances unused, or prefer a different generated style. This is not a refusal to remedy a defect, misdescription, duplicate or unauthorized charge, or a legal cancellation right. We honor any more favorable promise made when you purchased. Re-subscribing does not make a later purchase your first subscription again; mandatory rights still apply.
• No hidden deductions or penalties: a full refund under the promises above is the full payment, without deducting AI usage, payment fees or an administrative charge. We do not impose a fee for making a lawful dispute. Whop or your card issuer may reverse a payment under their own rules or legal obligations; this policy cannot prevent that. Please disclose an existing refund or dispute so the same payment is not reimbursed twice.
• Australia: nothing here limits your rights under the Australian Consumer Law, including remedies for major failures.
• Email support to request a refund. Include your account email, order/payment identifier and request only; never send card numbers, identity documents or passwords. ToThereOn reviews service refund requests under the promises above. Approved Whop refunds are processed through Whop; historical Polar refunds remain with Polar. The original payment provider and payment method determine processing and bank posting time; no fixed arrival time is guaranteed.
• A request or failed refund attempt is not a completed refund. A confirmed full refund removes the unused paid access and future generation allowance funded by that payment; it does not erase records or promise recall of completed generation. Partial refunds require review of the affected access and unused allowance and do not automatically cancel the whole subscription. We explain the outcome to you. A payment dispute under review is distinct from a refund: affected paid generation may be held while reviewed; a verified win can restore only the remaining original paid period, while a confirmed loss removes the affected allowance. These handling details do not narrow the 14-day promises above or mandatory rights.

Team ToThereOn · Support and refund requests: ottystartup@gmail.com