ToThereOn Terms of Service
Archived agreement · acceptance version: terms_privacy_20260907_v1. Published before the 2026-09-27 revision, not the current new-signup terms. Contact details use the current support address.
1. What ToThereOn is — and is not.
ToThereOn is a remembrance service: a quiet simulated world where an AI re-creation of your companion animal lives ordinary days, drawn from the memories and photographs you share. The days, pictures, and letters written in a remembered style are AI-generated re-creations, not your companion, and not messages from them. ToThereOn is not therapy, counseling, medical or mental-health care, and makes no therapeutic claims. If you are in crisis, contact the resources listed in the app (US: 988; UK: Samaritans 116 123; AU: Lifeline 13 11 14; KR: 109) or local emergency services.
2. Your account.
You must be at least 18 and provide accurate information. Keep your credentials safe; you are responsible for activity under your account. One person per account; no accounts for children under 13.
3. What you upload.
You confirm that you have the right to share what you upload, that photographs show your companion and no people (photographs containing people are excluded from AI processing; do not upload photographs of children), and that letters are your own words. You keep ownership of what you upload; you grant us only the license needed to operate the service (storing, processing with the AI providers named in the Privacy Policy, and generating your world's content). We never use your uploads to train AI models or for advertising.
4. Subscriptions
- New Whop plans: Free (USD $0) · Standard (USD $9.99 every 30 days) · Premium (USD $19.99 every 30 days). Available plans and checkout access are shown in Settings. ToThereOn supplies the service; Whop processes payments. Historical Polar subscriptions retain their original prices, billing intervals and handling through Polar.
- New Whop paid plans renew automatically every 30 days until you cancel, with separate agreement at checkout. Check the final currency, amount and any tax before paying. A 30-day period is not a calendar month. Settings shows the next billing date recorded for your subscription. Existing confirmation, cancellation-information and renewal-notice commitments remain in effect.
- Tax treatment depends on the applicable account tax mode and customer jurisdiction. Whop does not assume all seller registration, tax, service or refund obligations. Review the tax and seller details displayed at checkout and on your receipt.
- Cancel anytime online in Settings. Accepted period-end cancellation stops future renewals; paid access continues through the verified paid period, then changes to Free. Cancellation alone does not delete existing records. Free provides basic record access and one letter submission per UTC calendar month across the account, with any existing legacy allowance preserved. Paid letter submissions remain subject to the displayed rolling 24-hour limit and generation budgets. AI replies and images depend on processing availability; generation may pause when processing is unavailable. Video and audio services are not available. A subscription does not buy unlimited generation or permanent access.
- UK/EU users: mandatory cancellation rights remain available. A request for immediate supply does not remove our worldwide first-subscription 14-day full-refund promise. See the Refund Policy; existing statutory or contractual rights are not reduced by this clarification.
- Australian users: our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies those guarantees; remedies for major failures include refund rights under the ACL.
5. Rules.
No unlawful use; no attempts to extract others' data or bypass safety systems (including the photo checks); no uploading unlawful content; no reselling. We may suspend accounts that break these rules, with notice and a chance to respond except where the breach is severe.
6. Safety.
The service watches for expressions of self-harm crisis in what you write and responds by showing human crisis resources; our published Crisis Support Protocol at /crisis-protocol describes this. The AI is designed never to counsel you through a crisis — it hands you to people.
7. Honest limits.
The world is generated: it can be wrong, incomplete, or imperfect, and resemblance to your companion is a re-creation, not a continuation. Except for what cannot be excluded by law (including ACL guarantees and UK consumer rights), the service is provided "as is", and our total liability is capped at the amount you paid us in the 12 months before the claim. Nothing here limits liability for gross negligence, willful misconduct, or death/personal injury.
8. Changes.
We may update these terms; material changes are notified by email/in-app at least 30 days before taking effect. If you don't agree, cancel before they apply.
9. Law and venue.
These terms are governed by the laws of the Republic of Korea, except that if you are a consumer in the US, UK, or Australia, you keep the protections of your local mandatory consumer law, and you may bring claims in your local courts.
Team ToThereOn · Support and refund requests: ottystartup@gmail.com